Privacy Policy

Clarington Animal Hospital is committed to protecting your private information and will only use it for the maintenance of our records, practice management, and communication purposes.

Your personal information will not be disclosed to third parties (referral hospitals, veterinary labs) for purposes other than what it was collected for without your consent.

We strictly adhere to Federal legislation (PIPEDA) that governs our information collection, as well as CVO regulations.

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Cancellation/No-Show Policy

Clarington Animal Hospital aims to provide a gold standard of medical care to all of our patients. Anytime an appointment is cancelled at the last minute, or does not show up, it prevents another sick pet from taking that spot and being seen. For this reason, we have implemented a Cancellation and a No-Show policy.

Cancellation Policy

All appointment/surgical cancellations require 24-hours notice. You can contact us either by phone (905-404-2030), or through e-mail ([email protected]) to inform us of your cancellation. If we are not able to get to the phone, or you are calling out of business hours, please just leave us a message. We appreciate your help in this matter.

No-Show Policy

Failure to show at your scheduled appointment, without proper notification 24 hours in advance will result in a non-refundable $15.00 no-show fee applied to your account.
If 3 appointments are missed, we will require a pre-payment of the cost of the exam fee at the time of booking your next appointment.

We understand that life can be very unpredictable, and because of that we will do our best to accommodate your schedule and current situation. With your help, through proper notification, we can provide more care to more patients.

Thank you for your understanding and cooperation.